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Museum Exhibit concept
Rhapsody Concept
Duchamp Exhibit concept
Educational DVD concept
Rhapsody MP3 Store
Mobile Concept Design
OLB Redesign Strategy
Touch Screen ATM
Online Brokerage Integration
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| Touch Screen ATM Redesign |
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The ATM business group approached our team
to improve the existing web-enabled touch screen ATM user interface
and interaction flow. The business goals included increasing ATM
preferences usage, reducing transaction time and increasing customer
satisfaction.
After initial assessment of the existing application using heuristic
evaluations and
in-context customer observations, several design guidelines were
established to guide the project:
1. Limit one clear interaction or customer action per screen
2. Use clear and concise language
3. Use a consistent grid for button placement
4. Move all interaction to touch screen when possible (example,
keypad entry)
5. Improve visual and auditory feedback cues when the customer interacts
with the application.
Conceptual User Interface Design Alternative
for withdrawal transaction:
Final User Interface Design for withdrawal
transaction:
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Screenshot from ATM Prototype for Usability
Sessions:
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| Project Role |
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As the project lead from the User Centered
Design and Research team:
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Coordinated efforts between the different disciplines (interaction
design, visual design, usability, content)
- Acted as the main point of contact
with business and technology partners
As the interaction designer:
- Reviewed business requirements
and developed multiple concepts and user scenarios.
- Identified potential usability issues with our usability engineer.
- Developed three simple HTML clickthru demo for usability sessions
- Improved the technical specifications for the ATM technology team
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| Quotes |
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"...a breakout performance by Bank of
America - the only kiosk to pass our review."
Forrester Report, "Best
and Worst of Kiosk Software, 2005"
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